Terms of Use

1. Apple's licence terms

Sana is licensed to you through the App Store under Apple's Licensed Application End User License Agreement (the "Standard EULA"). These Terms of Use add to the Standard EULA. If they conflict, the Standard EULA applies to the licence of the app. Apple is not responsible for Sana or its content, and is not a party to these terms.

2. Not medical advice, not birth control

• Sana is a wellness and self-tracking app. It is not a medical device and does not diagnose, treat, cure or prevent any condition.
• Period, phase and fertile-day predictions are estimates based on what you log. Cycles vary, and predictions can be wrong.
• Sana is not contraception. Do not use its predictions or fertile-window information to prevent pregnancy.
• Food ideas are general suggestions, not a diet plan for a medical condition. Check allergies and medical diets with a professional.
• When Sana suggests talking to a clinician, please do. In an emergency, call your local emergency number (112 in Indonesia).

3. Who can use Sana

You must be at least 13 years old. If you are under 18, or under the age of majority where you live, use Sana with the agreement of a parent or guardian, who accepts these terms for you, including any purchase.

4. Sana Plus subscriptions

Sana is free to use. Sana Plus is an optional, auto-renewing subscription in two levels, each sold monthly or yearly:

Prices are for Indonesia. Elsewhere, the App Store shows the price in your local currency, including any taxes, before you confirm. What each plan includes is listed in the app before you buy.

• Payment. Payment is charged to your Apple Account when you confirm the purchase.
• Auto-renewal. Your subscription renews automatically for the same period and price unless you turn off auto-renew at least 24 hours before the end of the current period. Your Apple Account is charged for the renewal within the 24 hours before the current period ends.
• Free trial. If you are eligible, the yearly plan starts with a 7-day free trial. If you don't cancel at least 24 hours before the trial ends, the yearly price is charged when it ends. A trial is offered once per subscription group. If you buy a subscription during a trial, the unused part of the trial ends.
• Manage or cancel. Open iPhone Settings → [your name] → Subscriptions, or tap "Manage subscription" in Sana (Account → Sana Plus). Cancelling stops the next renewal; you keep Plus until the end of the period you paid for.
• Price changes. If the price changes, Apple tells you in advance and, where required, asks for your agreement before charging the new price.
• Refunds. Purchases are handled by Apple. To ask for a refund, use reportaproblem.apple.com. We cannot issue refunds ourselves.
• Restore and Family Sharing. Use "Restore purchases" in Sana after reinstalling or on a new iPhone. Sana Plus supports Family Sharing.

Deleting the app or your Sana data does not cancel a subscription. Cancel it in your Apple Account settings.

5. Smart Sana: AI features and fair use

Smart Sana uses AI models from third parties (Anthropic and TypeSafe, through our relay). It is off until you turn it on. Its replies are generated automatically and can be wrong, incomplete or out of date. Don't rely on them for medical, legal or financial decisions, and check anything important with a qualified person.

When using Smart Sana, you agree not to:

• use it for anything illegal, or to harass, threaten or harm anyone;
• upload images or documents of other people without their permission, or content you don't have the right to share;
• upload sexual content involving minors, or try to make Sana produce sexual, violent or hateful content;
• try to get around safety rules, daily limits or App Attest checks, or to extract keys, prompts or model access from the app or the relay;
• use automated tools to send requests, resell access, or use outputs to build a competing AI model.

Daily limits apply and depend on your plan. We may limit or switch off Smart Sana on a device that breaks these rules or puts the service at risk. You are responsible for what you send. You may use Sana's replies for your own personal purposes.

6. Partner sharing

Invite only someone you trust. You decide what your partner can see and can change that at any time. Partners must respect each other's privacy: do not use Arsa to pressure, monitor or control someone. If you feel unsafe, end the connection in the app and reach out to someone you trust or a local support service.

7. Your data and our app

What you log belongs to you. It is stored on your iPhone (and in your iCloud if you choose), and we use it only to provide the features you use, as described in the Privacy Policy. Sana's design, characters (including Sana and Arsa), art and code belong to us or our licensors. Please don't copy, modify or reverse-engineer the app except where the law allows it.

8. Changes to Sana and to these terms

We improve Sana over time, and features may change or end. Some features depend on Apple services (iCloud, App Store) or AI providers and may be unavailable at times. If we change these terms in a meaningful way, we'll update this page and the date above, and tell you in the app. Continuing to use Sana after that means you accept the new terms.

9. Warranty and liability

Sana is provided "as is". To the extent the law allows, we make no promises that it will be error-free or always available, and we are not liable for indirect or consequential losses, or for decisions made based on predictions or AI replies. Our total liability to you is limited to what you paid for Sana Plus in the 12 months before the claim. Nothing in these terms limits rights you have under consumer protection law that cannot be waived.

10. Law and contact

These terms are governed by the laws of the Republic of Indonesia, without affecting mandatory consumer rights in your country. If there is a problem, please email us first at steward@arsana.cloud; we will try to sort it out with you.

These terms are available in English and Bahasa Indonesia. Both versions are meant to say the same thing.